# FAQs

### **HUNA Frequently Asked Questions – Your Guide to Shopping with Us**

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At HUNA, we provide a seamless shopping experience. Below, you will find our frequently asked questions regarding delivery, returns, and payments.

##### • Why Should I Shop on HUNA Instead of Other E-Commerce Platforms?

HUNA is committed to empowering local businesses by connecting customers with unique products. These frequently asked questions highlight how we support local vendors.

• Supporting small and local vendors within your community.

• Enjoying faster and more reliable delivery from vendors near you.

##### • How do I know if my order has been confirmed?

You will receive a confirmation email and a WhatsApp notification with your order details.

##### • Can I save products to buy later?

Yes, you can add products to your Wishlist and purchase them later.

### **Ordering & Shopping**

##### • How do I place an order on Huna?

1.  Browse products and add your selections to the cart.
    
2.  Proceed to checkout and choose your delivery and payment method.
    
3.  Complete your order to receive a confirmation notification.
    

##### • How many vendors can I purchase from in one order?

Huna allows shopping from up to four different vendors in a single order. Your entire order is delivered in one stop.

##### • What happens if an item is out of stock?

The vendor will notify Huna before canceling. Our team will offer an alternative or process a refund.

##### Order Delays

We aim for fast delivery. During high-traffic periods, delays may occur. Please contact support for assistance.

### **Delivery & Shipping**

##### • What are the available delivery options?

Huna offers flexible delivery services. Check our frequently asked questions for more details:

-   Instant Delivery – Available for orders with up to four stops.
    
-   Next-Day Delivery – Select a time via WhatsApp for the following day.
    
-   Live Tracking – Track your order in real-time via WhatsApp.
    

##### • Are large items, such as appliances, delivered by Huna?

No, large items are delivered by the vendor to ensure safe handling and installation.

##### • Can I change my delivery address after placing an order?

Contact support immediately. If the order is out for delivery, inform the Huna captain.

### **Payments & Refunds**

##### • What payment methods do you accept?

Huna provides secure options. See our frequently asked questions for a full list:

-   Cash on Delivery (COD)
    
-   Credit/Debit Cards (Visa, MasterCard, etc.)
    
-   Local Payment Methods (such as CliQ)
    
-   Apple Pay

#### • Can I cancel my order?

Orders can be canceled before the vendor processes them. Later cancellations are not possible.

### **Returns & Exchanges**

##### • Can I exchange an item?

Exchanges are made at the vendor’s physical store. Huna does not facilitate direct exchanges.

#### • How do I request a return?

To return an item:

1.  Go to your "Orders" section on the website.
    
2.  Select the product and submit a return request.
    
3.  The return is processed once the vendor and Huna approve.
    

##### • When will the driver pick up my return?

Pickups occur every Saturday from 9 AM. Ensure the item is in original condition with the bill.

##### • Can gifts be refunded or exchanged?

Gifts may be exchanged at the vendor’s store. Refunds are not available for gifted items.

##### • Are all items eligible for a return?

Eligibility depends on the vendor. Some electronics may not be refundable. Check the product page.

##### • What should I do if I receive a damaged or incorrect product?

Request a return via the website or contact support. Refunds follow the vendor’s policy.

### **Customer Support & Reviews**

##### • How can I track my order?

You will receive a WhatsApp message with a tracking link for real-time updates.

#### • How can I leave a review for a product?

Visit the product page, rate the item, and share your experience.

#### • What if I forget my account password?

Click “Forgot Password” on the login page to reset it.

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### **Selling on Huna**

##### • How can I become a vendor in Huna?

If you want to sell, check these frequently asked questions:

-   Click “Sell with Huna” in the footer to register.
    
-   Contact support for details on vendor visibility packages.
    

#### • What are the requirements to sell on Huna?

Vendors must provide:

-   High-quality products that align with our standards.
    
-   Detailed product descriptions and images.
    
-   Clear return and refund policies.
    
-   Products available in Amman for instant or next-day pickup.
    

#### • How does Huna handle vendor payments?

Vendors receive payments through secure transfers on a scheduled basis.

#### • What if I don’t see the product I want on Huna?

Let us know, and we will work with local vendors to make it available.

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> Source: [HUNA](https://shophuna.com/pages/frequently-asked-questions)