# Refund Policy

### **Refund & Exchange Policy**

Thank you for shopping with HUNA. We strive to ensure your satisfaction with every purchase. However, if you are not completely satisfied with your order, you may request a return for a refund or exchange, subject to the terms outlined below.

### **Returns**

-   All return requests must be submitted within two (2) days of the purchase date.
    
-   Items must be unused, in their original condition, and include all original tags and labels.
    
-   Some vendors may have different return policies. Please check the return policy listed on the product page before making a purchase.
    

#### **How to Request a Return**

1.  Go to My Orders
    

-   From your Profile Page, navigate to My Orders and select the order you wish to return.
    

3.  Submit Your Request
    

-   When requesting a return, you will be prompted to enter your Order ID.
    
-   You can choose to return a specific product or the entire order.
    

5.  Return Pickup
    

-   All returned orders are picked up on Saturdays. Please ensure your items are ready for collection on this day.
    

7.  Refund Processing
    

-   Once the return is approved, the refunded amount will be credited to your HUNA wallet, Your Card.
    

### **Exchanges**

-   Exchanges can only be made at the vendor’s physical store.
    
-   If you wish to exchange an item, please visit the vendor directly.
    

For any questions or further assistance, please contact our customer support team at:

**📧 Email: customersupport@shophuna.com**

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> Source: [HUNA](https://shophuna.com/pages/refund-policy)