# Return & Refund Policy

**HUNA Return & Refund Policy** 

Thank you for shopping with HUNA. Our refund policy ensures your satisfaction with every purchase. If you are not completely satisfied, you may request a return for a refund or exchange, subject to the terms outlined below.

We strive to provide a fair and transparent process. This refund policy allows our customers to shop with confidence. Please read these terms carefully.

Our goal is to ensure a seamless experience from browsing to delivery. We understand that sometimes a product may not meet your expectations. That's why our refund policy includes clear guidelines for returns.

By adhering to these standards, we can process your requests efficiently. This helps us maintain a high standard of service for all our valued customers across the region.

### 1\. Product-Specific Return Policy

Returns, exchanges, and refund eligibility are governed by each product’s individual return policy, as specified on the relevant product page.

### 2\. Inspect Your Order Upon Delivery

Customers are encouraged to inspect their items upon delivery, before the driver leaves. Any damaged or incorrect items should be reported to HUNA’s Customer Support Team at +962 79 122 2753. 

### 3\. General Return Conditions

All return requests must be submitted within two 24 hours of the purchase date.  
  
This short window ensures that the items are returned quickly. It helps us maintain the quality of our inventory.  
  
Please notify us immediately upon receipt of your order. Timely reporting allows us to verify the transaction and the item condition faster.  
  
Requests made after this two-day period may not be eligible for processing under our standard guidelines.

If the item is eligible for return, it must:

-   Items must be unused, in their original condition, and include all original tags and labels.  
    
-   We cannot accept items that show signs of wear or damage. Products must be in resaleable condition to qualify.
    
-   Meet the return eligibility requirements specified for the product.
    

-   The following items are non-returnable: beauty and grooming products, underwear, face masks, breast pumps and other personal care or hygiene products. 
    

### 4\. Returns & Refund Assistance

To report a damaged or incorrect item or initiate a return or exchange request, contact HUNA Customer Support:

-   Email: [hello@shophuna.com](mailto:hello@shophuna.com)
    
-   WhatsApp: +962 79 122 2753
    

Our team will review your request and coordinate with the logistics team to arrange the pickup. Once we receive the returned item, it will be inspected to ensure it meets the return requirements.

Processing times vary by payment method. Once we receive the returned item and it passes our quality inspection, which usually takes 24–48 hours after arrival:

-   Card Payments: Refunds are issued to your original payment card. Depending on your bank, it may take up to 14 business days to reflect on your statement.
-   Cash on Delivery & CliQ Orders: Refunds can be issued instantly as HUNA Store Credit, or sent via CliQ/Instant Bank Transfer within 2 business days, based on your preference.

Please review our full refund policy for all detailed terms and conditions. Our refund policy is designed for your protection.

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> Source: [HUNA](https://shophuna.com/pages/returns-refund-policy)