FAQs

HUNA FAQs – Your Guide to Shopping with Us



At HUNA, we are dedicated to providing a seamless and personalized shopping experience while supporting local businesses. Below, you'll find answers to frequently asked questions about shopping, delivery, returns, payments, and more.

 

 Why Should I Shop on HUNA Instead of Other E-Commerce Platforms?

HUNA is committed to empowering local businesses by connecting customers with high-quality, unique products that may not be available elsewhere. By shopping with HUNA, you are:

  • Supporting small and local vendors within your community.

  • Enjoying faster and more reliable delivery from vendors near you.

 

How do I know if my order has been confirmed?

You will receive a confirmation email and a WhatsApp notification with your order details.

Can I save products to buy later?

Yes, you can add products to your Wishlist and purchase them later.

 

Ordering & Shopping

How do I place an order on Huna?

  1. Browse products and add your selections to the cart.

  2. Proceed to checkout and choose your preferred delivery and payment method.

  3. Complete your order, and you will receive a confirmation notification.

How many vendors can I purchase from in one order?

Huna allows you to shop from up to four different vendors in a single order. There is no limit to the number of products you can purchase from each vendor. Your entire order will be delivered in one stop for a hassle-free shopping experience.

What happens if an item is out of stock?

If a product is unavailable, the vendor will notify Huna before canceling the order. Our team will then contact you to offer an alternative or process a refund. Vendors are not allowed to cancel an order due to stock issues without informing Huna first.

Order Delays

Huna is committed to delivering your order as quickly as possible. However, during special occasions or high-traffic periods, delays may occur. If you have any concerns, please contact our support team or email us for assistance.

 

 

Delivery & Shipping

What are the available delivery options?

Huna offers flexible and convenient delivery services:

  • Instant Delivery – Available for orders with up to four stops.

  • Next-Day Delivery – You will receive a WhatsApp message to select a convenient delivery time for the following day.

  • Live Tracking – Track your order in real-time through a link sent via WhatsApp.

Are large items, such as appliances, delivered by Huna?

No, large items such as appliances and furniture are delivered directly by the vendor to ensure safe handling and proper installation.

Can I change my delivery address after placing an order?

If you need to update your delivery address, contact Huna’s support team immediately. If the order is already out for delivery, please inform the Huna captain of the updated address.

 

Payments & Refunds

What payment methods do you accept?

Huna provides secure payment options, including:

  • Cash on Delivery (COD)

  • Credit/Debit Cards (Visa, MasterCard, etc.)

  • Local Payment Methods (such as CliQ)

Can I cancel my order?

Orders can be canceled before the vendor processes them. Once the order is prepared for delivery, cancellation is no longer possible.

 

Returns & Exchanges

Can I exchange an item?

Exchanges can only be made at the vendor’s physical store. Huna does not facilitate direct exchanges through the platform.

How do I request a return?

To return an item:

  1. Go to your "Orders" section on Huna’s website.

  2. Select the product and submit a return request.

  3. Once the vendor and Huna approve it, the return will be processed.

When will the driver pick up my return?

Huna schedules return pickups every Saturday from 9 AM. Please ensure the item is in its original condition and that the bill is placed inside the bag for a smooth refund process.

Can gifts be refunded or exchanged?

If you receive a gift purchased from Huna, you may exchange it at the vendor’s store. However, refunds are not available for gifted items.

Are all items eligible for a return?

Return eligibility depends on the vendor’s policy. Some items, such as phones and electronics, may not be refundable. Return policies are clearly listed on each product page.

What should I do if I receive a damaged or incorrect product?

If you receive an incorrect or damaged product, you can request a return through Huna’s website. Alternatively, you may contact our customer support team for assistance. Refunds will be processed based on the vendor’s policy stated on the product page.

 

Customer Support & Reviews

How can I track my order?

Once your order is out for delivery, you will receive a WhatsApp message with a tracking link for real-time updates.

How can I leave a review for a product?

To leave a review:

  • Visit the product page.

  • Rate the item.

  • Share your experience to help other customers.

What if I forget my account password?

Click on “Forgot Password” on the login page and follow the instructions to reset it.

Selling on Huna

How can I become a vendor in Huna?

If you are interested in selling on Huna, follow these steps:

  • Click on “Sell with Huna” in the website footer to register.

  • Contact our support team for details on exclusive vendor visibility packages.

What are the requirements to sell on Huna?

To become a vendor on Huna, you must provide:

  • A selection of high-quality products that align with Huna’s standards.

  • High-quality images and detailed product descriptions.

  • Clear return and refund policies.

  • Products that are consistently available in Amman and ready for instant, same-day, or next-day pickup.

How does Huna handle vendor payments?

Vendors receive payments through secure transfers on a scheduled basis. Contact us for more information.

What if I don’t see the product I want on Huna?

If an item is unavailable, let us know, and we will work with local vendors to make it available whenever possible.