Refund Policy

Refund & Exchange Policy

Thank you for shopping with HUNA. We strive to ensure your satisfaction with every purchase. However, if you are not completely satisfied with your order, you may request a return for a refund or exchange, subject to the terms outlined below.

Returns

  • All return requests must be submitted within two (2) days of the purchase date.

  • Items must be unused, in their original condition, and include all original tags and labels.

  • Some vendors may have different return policies. Please check the return policy listed on the product page before making a purchase.

How to Request a Return

  1. Go to My Orders

    • From your Profile Page, navigate to My Orders and select the order you wish to return.

  2. Submit Your Request

    • When requesting a return, you will be prompted to enter your Order ID.

    • You can choose to return a specific product or the entire order.

  3. Return Pickup

    • All returned orders are picked up on Saturdays. Please ensure your items are ready for collection on this day.

  4. Refund Processing

    • Once the return is approved, the refunded amount will be credited to your HUNA wallet, Your Card.

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Exchanges

  • Exchanges can only be made at the vendor’s physical store.

  • If you wish to exchange an item, please visit the vendor directly.

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For any questions or further assistance, please contact our customer support team at:

πŸ“§ Email: customersupport@shophuna.com