Delivery Policy

This shipping and delivery policy is part of our Terms and Conditions ("Terms") and should be read alongside our main Terms: shophuna.com/terms.

Please carefully review our shipping and delivery policy when purchasing our products. This policy will apply to any order you place with us.

Delivery Rates

Delivery fees are calculated based on the number of stops per order. We allow up to 3 different sellers per single order.

You can order unlimited products from each selected seller with no extra item charges. This helps you consolidate your shopping experience.

Delivery Options
We offer:

• Same-Day Delivery
• Next-Day Delivery

Please Note:

Delivery time may vary based on each seller’s working hours and delivery policy. These timelines are set by the individual partners.

You’ll find the specific delivery details on the product page of each seller. We recommend checking these before finalizing your checkout.

Our system ensures that the most efficient route is chosen to get your items to you quickly based on the seller's location.

All delivery requests are processed in the order they are received. Same-day requests must be placed within the seller's active hours.

 

INTERNATIONAL SHIPPING AND DELIVERY POLICY

We offer worldwide delivery. Free delivery is not valid on international orders. Shipping costs vary by destination country.

Please note, we may be subject to various rules and restrictions in relation to some international deliveries. Customs laws vary by region.

You may be subject to additional taxes and duties over which we have no control. These are determined by your local government.

If such cases apply, you are responsible for complying with the laws applicable to your country. This includes all import permits.

You will be responsible for any such additional costs or taxes. These fees are usually collected by the carrier upon delivery.

We suggest checking your local customs office for estimated import duties to avoid any surprises when your package arrives.

International shipping times depend on the carrier and the customs clearance process in the destination country.

We strive to provide tracking for all international shipments to ensure you can monitor your order's progress across borders.

 

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason, we will let you know as soon as possible. We prioritize transparent communication during delays.

We will advise you of a revised estimated date for delivery. Delays may occur due to weather, traffic, or courier issues.

Our team works closely with sellers to resolve logistics hurdles quickly. We aim to minimize any disruption to your shopping experience.

You can check your order status via your account or by contacting our support team for the latest real-time updates.

We appreciate your patience when unexpected logistics challenges arise beyond our immediate operational control.

 

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: shophuna.com/return.

Our return process is designed to be fair and straightforward. Please ensure you read the guidelines regarding eligible items.

Ensure that any return request is initiated within the timeframe specified in the return policy to qualify for processing.

All returns must be handled according to the specific requirements listed on our dedicated returns page.

 

CONTACT US ABOUT OUR SHIPPING AND DELIVERY POLICY

If you have any further questions or comments regarding our shipping and delivery policy, you may contact us by:

  • Phone: 00962791222753
  • Email: hello@shophuna.com

Our customer service team is available to help you understand our logistics and delivery frameworks.

We welcome your feedback to help us improve our delivery services and seller coordination for a better user experience.

Whether it is a question about a current order or a general inquiry, we are here to provide the necessary support.