Delivery Policy | HUNA

This shipping and delivery policy is part of our Terms and Conditions ("Terms") and should be read alongside our main Terms: shophuna.com/terms.

Please carefully review our shipping and delivery policy when purchasing our products. This policy will apply to any order you place with us.

Delivery Options

1. Same-Day Delivery

  • Orders placed before 5:00 PM may be eligible for same-day delivery, depending on the item's designated delivery hours and availability. 

  • Delivery fee within Amman: 4.5 JOD per order.

2. Next-Day Delivery

  • Orders placed after 5:00 PM will automatically be scheduled for next-day delivery.

  • Delivery fee within Amman: 3.5 JOD per order.

  • Delivery fee outside Amman: 5 JOD per order.

You can check whether an item is eligible for instant delivery at checkout. 

Some items may not be eligible for delivery on Fridays, Saturdays or public holidays.

Our system ensures that the most efficient route is chosen to get your items to you quickly based on the seller's location.

What happens if my order is delayed? 

If delivery is delayed for any reason, we will let you know as soon as possible. We prioritize transparent communication during delays.

Delays may occur due to weather, traffic, or courier issues.

Our team works closely with sellers to resolve logistics hurdles quickly. We aim to minimize any disruption to your shopping experience.

You can check your order status via your account or by contacting our support team for the latest real-time updates.

We appreciate your patience when unexpected logistics challenges arise beyond our immediate operational control.

About Returns & Refunds

If you have questions about returns, please review our Return Policy: shophuna.com/return.

Our return process is designed to be fair and straightforward. Please ensure you read the guidelines regarding eligible items.

Ensure that any return request is initiated within the timeframe specified in the return policy to qualify for processing.

All returns must be handled according to the specific requirements listed on our dedicated returns page.

Contact Us

If you have any further questions or comments regarding our shipping and delivery policy, you may contact us by:

  • Phone: +962 79 122 2753
  • Email: hello@shophuna.com

Our customer service team is available to help you understand our logistics and delivery frameworks.

We welcome your feedback to help us improve our delivery services and seller coordination for a better user experience.

Whether it is a question about a current order or a general inquiry, we are here to provide the necessary support.